Can you say 'catastrophic'?
Very possibly, but you would not have been able to write it on your PC or e mail it yesterday at work.
The first day of our new IT service provider coming in. Some genius decides that the last day of the financial year and a working day is the ideal time to turn all of our IT over to the new provider. This means that over 1,000 people are being looked after, not by the folk who have been in since the beginning, have developed an excellent service culture, were picking up an AWARD for their service a few weeks ago and who basically built the system, but by a private contractor.
Result - no computer service, all day.
Actually, that's an exaggeration, we could fire up internet explorer. This was good because being unable to write anything or access any files or e mail, at least we could cruise for cool stuff on eBay.
The new help desk was a joke and, as the seriousness of the situation sank in and people went off home early, there was what can only be described as an ugly mood. This was not helped by the shocking wait to get through to the new 'help desk' who were no help at all.
Oh there was anger, oh there was scowling and, for once, when we got on to the help desk it was no longer one of us who we may meet later in a the office or the canteen, because they've all been sacked. It was some employee of the new company. Normally our complaints, if we have any, are moderated by 'look, I know it's not your fault'. This time it was and I think by mid-afternoon the new providers may have picked up on the fact that we were not amused.
The first day of our new IT service provider coming in. Some genius decides that the last day of the financial year and a working day is the ideal time to turn all of our IT over to the new provider. This means that over 1,000 people are being looked after, not by the folk who have been in since the beginning, have developed an excellent service culture, were picking up an AWARD for their service a few weeks ago and who basically built the system, but by a private contractor.
Result - no computer service, all day.
Actually, that's an exaggeration, we could fire up internet explorer. This was good because being unable to write anything or access any files or e mail, at least we could cruise for cool stuff on eBay.
The new help desk was a joke and, as the seriousness of the situation sank in and people went off home early, there was what can only be described as an ugly mood. This was not helped by the shocking wait to get through to the new 'help desk' who were no help at all.
Oh there was anger, oh there was scowling and, for once, when we got on to the help desk it was no longer one of us who we may meet later in a the office or the canteen, because they've all been sacked. It was some employee of the new company. Normally our complaints, if we have any, are moderated by 'look, I know it's not your fault'. This time it was and I think by mid-afternoon the new providers may have picked up on the fact that we were not amused.
1 Comments:
I suppose as long as it was a legitimate reason to leave work early, I'd say you should send them a thank you note...maybe include $20 just in case you need them to disconnect everything on a Friday before a holiday weekend.
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